1. Introduction
At MonetraxAdvisors, we strive to provide high-quality financial advisory services tailored to your business needs. We understand that circumstances may change, and you may need to request a refund. This Refund Policy outlines the conditions under which refunds are issued, the process for submitting a request, and any applicable limitations.
By purchasing any service from MonetraxAdvisors.com, you agree to the terms outlined in this policy.
2. Eligibility for Refunds
Refunds may be granted under the following conditions:
2.1 Cancellations Before Service Delivery
If you cancel your advisory service or consultation at least 48 hours before the scheduled session, you are eligible for a full refund.
Cancellation requests made within 24–48 hours before the scheduled session may be eligible for a partial refund at our discretion.
Cancellations made less than 24 hours before the service are not eligible for a refund.
2.2 Service Non-Delivery
If we are unable to provide the service as agreed due to internal circumstances, a full refund will be issued.
If an unforeseen issue on our side prevents the successful completion of your service, we will notify you and offer either a rescheduled session or a full refund.
2.3 Technical Issues
If technical difficulties on our platform prevent you from accessing or completing a session, and our support team cannot resolve the issue, you may be eligible for a refund or reschedule.
If technical issues are due to user-side problems (e.g., poor internet connection), refunds may not be granted, but we will work with you to reschedule.
2.4 Duplicate Payments
If you were mistakenly charged more than once for the same service, we will issue a full refund for the duplicate transaction.
2.5 Refunds Will Not Be Granted For:
Completed Consultations or Services: Once a service has been delivered, refunds cannot be granted.
No-Shows: If you fail to attend a scheduled consultation without prior cancellation.
Dissatisfaction with General Advice: As our services provide strategic insights rather than guaranteed outcomes, refunds will not be issued solely for dissatisfaction with the guidance received.
Previously Processed Refunds: If you have received a refund for the same type of service before, future refund requests for similar services may be denied.
3. Refund Request Process
To request a refund, follow these steps:
Submit a Request: Email [email protected] with the subject line: “Refund Request – [Service Name]”.
Provide Details: Your request must include:
Full Name (as used during registration)
Registered Email Address
Transaction ID or Payment Reference Number
Reason for Refund Request
Review & Processing:
Our team will review your request and respond within 5 business days.
If additional information is required, we will contact you for clarification.
Refund Issuance:
If approved, refunds will be processed via the original payment method within 7–10 business days.
You will receive a confirmation email once the refund has been initiated.
4. Special Cases & Exceptions
While we adhere to the conditions stated above, we understand that exceptional cases may arise. If you believe your situation warrants an exception, you may request a special review by contacting us at [email protected]. Each request will be assessed on a case-by-case basis.
5. Alternative Solutions to Refunds
If a refund is not possible, we may offer alternative solutions such as:
Rescheduling your consultation at no extra cost.
Applying the value of your purchase to a future service.
Providing additional advisory support to ensure service satisfaction.
These options will be discussed based on the nature of your request.
6. Modifications to This Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with a “Last Updated” date. Continued use of our services after any modifications constitutes acceptance of the revised terms.
7. Contact Information
For any refund inquiries, please reach out to us:
📍 Address: 82-84 Duke St, Liverpool L1 5AA, United Kingdom
📞 Phone: +44 151 709 4002
📧 Email: [email protected]